Phase 2 of the company's development was to continue to refine the established services:
- Close cleaning
- Bulk & back court services
- Void repairs; and to 'bed-in' the other services that have come into being over the year 2011 - 2012.
These include the recruitment, training & development and management of:
- Environmental Hit Squad
- Concierge staff
- Window Cleaners
- Painting Supervisor
This has greatly expanded the range of services the company is able to deliver for ng homes and, for example in the delivery of Concierge services has generated substantial savings in terms of staffing costs whilst maintaining and improving the quality of service delivered to ng homes tenants, other customers and the wider North Glasgow community.